In-Company Training

In-company trainings will be re-designed following the specific training needs of the clients.

Pre the course, a training need analysis is conducted to make sure that the training can meet the objectives set by the clients. The following cycle demonstrates how a training will be conducted after receiving request from the clients. The cycle starts with a training need analysis.

Following the final approval of the proposal we propose to conduct Personal Goal Setting Interviews with the participants of the training to make sure that their expectations will match with the training content.

The training will end with a homework assignment. To secure the implementation of what has been learned during the training we propose to organize a Follow-up Training in which the participants will discuss and demonstrate what (and how) they practiced in their workplace.

Sometimes it would be wise to conduct more follow-up meetings over a longer period to secure this implementation.

Every training cycle will end with an evaluation of which the results will be shared and discussed with the client.



Interpersonal skill


Name of the course


Main outline

Duration (day)


Time management Can manage high volumes of workload, complete tasks within deadlines without stress and balance between life and work -       Identifying visions, objectives and priorities

-       Reorganizing schedules based on objectives, priorities and levels of task importance.

-       Removing barriers to efficiency and concentration.

-       Using tools to improve efficiency.

-       Delegating some tasks to others and knowing how to say “No” to some.

-       Reducing stress.

1 -2


Assertiveness Knowing how to maintain one’s position, and dare to speak out opinions. -       Showing powerful communication style.

-       Creating individual bounderies.

-       Making clear requests and refusing requests.

-       Communicating in the “I” language.

-       Giving and receiving feedbacks correctly.

-       Criticizing and giving compliments.



Effective presentation Improving public speaking skill and presenting skill in front of public audience. -       Identifying objectives and styles of the presentations.

-       Outlining the structure of the presentation.

-       Preparing the presentations, using visual aids.

-       Using body language and voice in presenting.

-       Attracting attentions to the presentation

-       Dealing with difficult situations and difficult questions.

-       Connecting to the heart of the audience.

-       Overcoming fear in front of the public.



Emotional Intelligent (EI) Improving the awareness of EI. Controlling one’s emotions, reducing other’s tempers and de-escalating communication in difficult situations -       Understanding one’s emotions.

-       Controlling one’s emotions

-       Understanding other’s emotions and motivations

-       Harmonizing one’s emotions with those of others.

-       Balancing between emotions and logics, emotions and stress.

-       Dealing with stress and losing tempers of others and calling for cooperation from others



Habits of Highly Effective People Providing tools to form and shape good habits which produce highly effective people. -       7 habits of highly effective people; patterns and principles.

-       Individual: Vision, self-leadership and management.

-       Interactive model: Creating affection bank accounts, and interactive leadership.

-       Sympathetic communication.

-       Creative cooperation.



Problem solving Knowing how to use appropriate approaches to solve a problem. Can apply techniques to successfully solve a problem


-       The difference between logical and creative thinking.

-       Logical approach: input-output, costs – benefits, Herring bones.

-       Creative approach: brainstorming, random inputs, crazy ideas, improving existing products and creating new products.

-       Combing both logical and creative approach.



Problem solving and decision-making Successfully finding the correct causes of a problem and analyzing situations to come to a better decision. -       The importance of logical thinking.

-       Steps in the process of logical thinking.

-       Methods: Logical approach: input-output, costs – benefits, Herring bones.

-       The process of decision-making: analyzing consequences and impacts of a decision, factors contributing to success and measurement of expected outcomes. .

1 – 2


Positive thinking and taking ownership of tasks Producing more energetic, committed and motivated employees even in bad time. -       Accepting and committing to the assigned jobs.

-       How to talk with bosses to make clear on tasks and other things to complete the jobs well. .

-       Positive approach at work vs. the passive approach.

-       Positive questions, positive answers

-       Taking initiative and flexibly solving a problem.

-       Do not blame others in any situations.



Creative thinking Encouraging employees to think out of the box and providing them tools to find creative solutions -       When to use creative approach in looking for a solution?

-       Barriers to creative thinking and how to remove them.

-       Creative methods: brainstorming, random inputs, crazy ideas, improving existing products and creating new products.

-       Bono model: 6 thinking hats



Influencing skill Providing techniques to influence others so that they can buy-in decisions or follow natuarally.  

-       Definition and scope of influencing. Communication and influencing

-       4 influencing styles: assertive, logical convincing, connecting and inspiring.

-       10 important skills.

-       Analyzing the situation to find the the best approach.

-       Flexibly changing between styles to have the best influencing strategy.



Communication skill Being an effective, attractive and compelling communicator. -       4 basic principles of communication.

-       Origins of miscommunication.

-       Verbal, vocal and virtual communication

-       4 aspects of communication.

-       Positive communication

-       Assertive and inspiring communication.



Conflict management Understanding the causes of conflicts and conflict styles of 2 parties. Successfully intervening as the third party. -       Analyzing the situation to understand the roots of the problem.

-       4 conflict styles.

-       Escalation model and de-escalating communication

-       3 steps of intervention: initiating, facilitating clear communication between partities, deciding the level of  communication to make intervention.



Building relationship with colleagues Building and maintaining relationship with colleagues professionally -       Building trust as foundation.

-       Respecting difference and variety in the organization.

-       Giving feedbacks correctly and compliment from heart. Effective communication with colleagues.

-       Dealing with difficult situations (uncooperative) and difficult characters.

-       Openning affection bank account to grow relations.

-       Dealing with stakehlders inside and outside organization.



Leadership and Management


Basic management skill (middle-level managers) Improving management competency for new managers -       3 main management styles: by result, by instructions and in special occasions.

-       Making business plans and work schedules.

-       Assigning jobs to staff. Objectives, Task, Individual and Performance

-       Supervising and checking results.

-       Making reports



Situational Leadership Becoming a good leader of your team. There are different leadership styles and none is totally good or bad. Each can be fitted well into one situation. -       What are the roles of a leader?

-       The difference between leadership and management, classical leadership and situational leadership.

-       4 levels of task maturity of staff, combining capacity and motivational level

-       Matching with 4 leadership styles.

-       Practicing supporting skill: motivation, coaching, instructing, giving feedbacks and delegating.



Coaching skill Developing the potential of staff by focusing on coaching tecchniques. -       Definition and meaning of coaching.

-       5 steps in the process of coaching.

-       Grow model.

-       How to make questions?

-       Deep listening and giving feedbacks

-       Exploring method

-       Observing, Intervening and Encouraging the coaches.



Train to trainers Improving the facilitating skill of internal trainers and helping managers to become internal trainers to increase training ROI. -       The difference between training and teaching.

-       Adult experiential learning model of David Kolb.

-       The relationship between learning objectives and learning methods

-       Preparing the material and training manuscripts

-       Managing the process of conscious learning in the class.

-       Presentation techniques to compel and attract trainees.

-       Understanding emotions of trainees and taking control the class’s atmospheres.

-       Dealing with difficult situations.



Project Management Understand how a basic project works, why and what have to be done in each of part of a project. -       Overview and meaning of a project.

-       Designing a project.

-       Implementing a project.

-       Transferring the result of a project.

-       Valueing and coordinating a project.

-       Communication and change management.

-       Risk management.



Supervising skill for a team leader Improving daily operation capacity for team leaders -       Mission, vision, objectives, strategies and tasks of a tem.

-       Roles and responsibilities of team members.

-       Task assignments and task evaluation.

-       Instructing and mentoring

-       Effective communication and conflict management.



Gung-ho (The art of motivation) Inspiring and motivating oneself and team -       Understanding the origin and nature of Gung-ho.

-       The meaning of Gungho story.

-       The sprit of squirels: Doing meaningful jobs.

-       The way beavers work: Controlling the process reaching goals.

-       The gifts of goose: Complimenting and rewarding each others.



Delegating a task Being able to delegating a task correctly to staff to develop the potential of staff and reduce the amount of work of oneself. -       The difference between task assignment and delegation?

-       The meaning of delegation.

-       Process of delegation.

-       Difficulties in delegation and how to overcome.



Building effective team Being able to build and lead a high-performing team. -       The process of forming and developing a team.

-       Understanding team members’ characters, roles, gifts and responsibilities

-       5 dysfunctional factors in a team and how to overcome.

-       Improving synergies and cooperation in a team.



Change management Supporting managers and their teamms to be ready to cope with changes in business and in organization -       Why is it important to manage changes in organizations?

-       Characters of a successful change process.

-       8 steps in change management: (1) creating urgencies, pressuring for changes, (2) building a guiding team, (3) creating visions and simple strategies, (4) communicating these visions and strategies, (5) removing different barriers, (6) creating short term successes, (7) building upon changes, (8) making changes take root in organization.





Sale và sale management




Main points



Sale skill Increasing sale turnovers. -       Different sale styles and sale approaches.

-       Understanding products, companies, competitors and UPS.

-       Organizing and managing databases.

-       SPIN techniques

-       Motivating sale.

-       Closing the deal



Negotiation skill Success in bargaining and gaining the deals. -       Understanding negotiating styles and barganing power of oneself and partner.

-       Creating negotiation strategies:

  • In WIN-WIN situation
  • In WIN-LOOSE situation

-       Using communication pattern which calls for cooperative behaviours



Customer service Providing standard customer services, beyond customer’s expectations to retain their loyalty. -       The meaning of a standardized customer service program.

-       Main principles to take care of customers.

-       Building procedures of customer service

-       Building procedures for getting feedbacks from clients

-       Building procedures to dealing with dificult clients.

-       Applying these procedures in practice



Customer orientation Building a customer oriented culture and improving servicing attitudes among staff -       Understanding the importance of a customer oriented culture

-       Including customer services into personnel policies

-       Building and developing the relationships between staff with customers.

-       Attitudes and emotions in the process of customer service.

-       Being active, positive and flexible in dealing with clients.



Tele-sale Making (first) good impression on phone to pave way to a successful deal. -       Preparing before the call

-       Procedures of a complete tele-sale.

-       Understanding the needs of the client on the phone; asking questions and active listening

-       Making appointments, promises and agreeing on how to follow -up

-       Dealing with difficult clients and difficult situations.

-       Organzing and maintaing the data-base.

-       How to end the call



Dealing with difficult clients Satisfying difficult clients to reduce complaint rate. -       Identifying difficult clients, their expectations and communication styles.

-       Putting oneself in their position to understand why they get angry

-       Sympathetic and active listening

-       Changing their communication patterns from dominating and agressiveness into supportinng and cooperating.

-       De-escalating communication.

-       Controlling emotions



Building proffestional images in dealing with clients Becoming more professionnal in the eyes of clients -       The importance of having a professional image and what is considered as being professional.

-       Appearance and body language in building professional image.

-       Non verbal technique “mirroring and matching”, “mirroring and leading”.

-       Having suitable communication styles  (BEST).



HR management


Nhân sự cho các nhà quản lý không chuyên về HR Trang bị cho các nhà quản lý chuyên môn kiến thức và kỹ năng nhân sự cơ bản -       Vai trò của quản trị nguồn nhân lực.

-       Lên kế hoạch quản trị nguồn nhân lực.

-       Phân tích và thiết kế công việc.

-       Tuyền dụng và lựa chọn.

-       Quản lý thành tích.

-       Quản lý thù lao.

-       Đào tạo và phát triển.

-       Động cơ thúc đẩy và sự gắn kết của nhân viên.



Kỹ năng phỏng vấn Các kỹ thuật phỏng vấn để lấy được thông tin mong muốn nhằm chọn đúng người đúng việc -       Phân tích bản mô tả công việc.

-       Các loại câu hỏi và cách sử dụng.

-       Phương pháp ngôi sao.

-       Phương pháp hình phễu.

-       Phương pháp thăm dò.



Thông tin chung



Đào tạo tập trung

Giảng viên: Hồ sơ giảng viên sẽ được cung cấp theo yêu cầu
Ngôn ngữ: Tiếng Anh/Tiếng Việt
Cỡ nhóm: 10 – 14 người
Địa điểm: Sẽ thông báo trước khóa học
Học phí: 2,500,000 VND/ngày (bao gồm VAT 0%, lớp học, bữa trưa, ăn nhẹ giữa giờ và tất cả các tài liệu đào tạo)
Giảm giá: 5% từ người thứ hai đăng ký trở đi và 5% giảm giá cho học viên đăng ký trước 1 tháng


Đào tạo nội bộ

Giảng viên: Hồ sơ giảng viên sẽ được cung cấp theo yêu cầu
Ngôn ngữ: Tiếng Anh/Tiếng Việt
Cỡ nhóm: Tối đa là 25 người
Địa điểm: Sẽ được sắp xếp bởi khách hàng.
Học phí: 26,000,000 VND cho khóa học 1 ngày cho một giảng viên Việt Nam.

50,000,000 VND cho khóa học 2 ngày

73,000,000 VND cho khóa học 3 ngày

  29,000,000 VND/ngày cho một giảng viên người nước ngoài (VAT 0%, tài liệu và dụng cụ  đào tạo)



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