Communication Skills

Overview: Good communication skills are vital in ensuring the needs of people nearing end of life, their families and colleagues are identified, responded to and met – respectfully and compassionately. This training boosts the confidence and competences of staff responsible for helping identify and meet these needs.

Learning objectives:

After the course, senior leaders are expected to create the successful competencies as:

  • Raise awareness of communication behavior
  • Gain insight in the various aspects and effects of communication
  • Learn how to listen more clearly to the message behind the message and how to interpret and check various signals
  • Practice how to improve their listening skills and express themselves more clearly, how to effectively influence others and expand their behavior repertoire to achieve effective communication
  •  Have a chance for self-reflection
  • Learn about their own (unconscious) habits of communication and practice with their own situations

Course outline:

  • Introduction & getting to know each other
  • Setting personal goals
  • 4 Basic rules of Communication
  • Dysfunctional communication patterns
  • 4 Stages in the behavioral change process
  • Sources of Miscommunication
  • Differences in our Perception
  • Types of questions
  • How to be more effective in listening
  • Body language and how to read
  • 4 Aspects of Communication
  • How to be clearer in expressing your message?
  • 4 Aspects of Message
  • Rules for giving effective feedback
  • Techniques for giving effective feedback
  • Core quadrants
  • Learning about yourself and others
  • Recapitulation and homework assignment
  • Establishing Inter-vision Groups

Course Information:

  • Duration: 2 days
  • Opening Date:  25 & 26 August 2016
  • Tuition Fee: 4,000,000 VND/ learner
  • Discount Policy:

- 5% for early bird registration
- 5% for group from 3 learners

For more information, please feel free to contact us:

MindWork Training

Mr. Châu Tài

Tel: +84(8) 3915 1711

Cel: +84(0) 908 173 158

Email: mindwork@mindworktraining.com

Add: Floor 19, 81 – 85 Ham Nghi Street, District.1, HCMC, Vietnam